Update on Follow-Up Communications: A Letter From Our Patient Experience Director

Dear Parents and Guardians,

We’ve recently received a number of questions about some of the communications from Primary Children’s Hospital, namely the automated discharge phone calls and patient experience surveys. I thought I would provide some clarification on both of these communications.

Discharge Phone Calls

The automated phone calls you receive are to provide you with an opportunity to ask questions about the instructions you were given when you left the hospital. You will be asked a few questions about your discharge instructions and medications, followed by an opportunity to request that someone call you back to help resolve any unanswered questions you may have.

To better assist you, a nurse will review your child’s discharge instructions and then return your call within a few hours to answer questions. This call is simply to make sure your discharge instructions were clear when you left the hospital or emergency room.

Patient Experience Surveys

Patient experience surveys usually come in the mail about 2 weeks after your discharge. This survey provides you with an opportunity to give us feedback on your overall hospital stay. The Child First and Always is our philosophy and we’re passionate about providing the best healing experience for your child and family.

Your feedback helps us improve everything we do. We’d appreciate you taking 10 minutes to answer the survey about your experience and mail it back in the self-stamped envelope. We continually strive for excellence in caring for children and families in our community and appreciate your help.

Sincerely,

Joy Cutler

About the Author

Joy Cutler

Joy has been a part of Primary Children's Hospital staff for more than 20 years, recently moving into the role of Patient Experience Director. She is dedicated to improving hospital processes to help ensure our patient's receive high-quality care at each stage of their treatment.

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